Privacy Policy

1. Introduction

Aigenie ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice agent services, website (aigenievoice.com), and related communications including phone calls, SMS/text messages, and other services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Full name
• Email address
• Phone number(s)
• Business name and address
• Billing and payment information
• Voice recordings and call transcripts (when using our AI voice agent services)
• SMS/text message content and metadata

2.2 Automatically Collected Information

When you access our website or services, we automatically collect:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring URLs
• Cookies and similar tracking technologies

2.3 Call and Messaging Data

When you interact with our AI voice agents or messaging services, we collect call metadata (duration, timestamps, phone numbers), voice recordings, transcriptions, SMS/MMS content, and interaction logs to provide and improve our services.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our AI voice agent and communication services
• Process transactions and send related billing information
• Respond to your inquiries and provide customer support
• Send service-related communications (confirmations, updates, alerts)
• Improve and optimize our services, including AI model training and quality assurance
• Detect, prevent, and address fraud, abuse, and technical issues
• Comply with legal obligations and enforce our terms
• Send marketing communications (with your consent, where required by law)

4. Voice and Telephone Communications

Our AI voice agents may make or receive telephone calls on behalf of our clients. By engaging with our voice services:

• You acknowledge that calls may be recorded for quality assurance, training, and service improvement purposes
• You will be notified at the beginning of any recorded call
• Voice recordings are stored securely and retained only as long as necessary for the stated purposes
• You may request deletion of your voice recordings by contacting us

5. SMS/Text Messaging

If you opt in to receive SMS/text messages from us or our AI agents:

• Message frequency varies based on your interactions and service configuration
• Message and data rates may apply depending on your mobile carrier plan
• You can opt out at any time by replying STOP to any message
• For help, reply HELP or contact us at support@aigenievoice.com
• We do not sell, rent, or share your phone number or SMS opt-in data with third parties for marketing purposes
• SMS consent is not a condition of purchase

6. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in operating our services (e.g., Twilio for communications, cloud hosting providers, payment processors)
• Business Clients: If you interact with our AI agents deployed by our business clients, relevant interaction data may be shared with that client
• Legal Requirements: When required by law, subpoena, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

We do not sell your personal information to third parties.

7. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Access controls and authentication requirements
• Regular security audits and vulnerability assessments
• Secure data centers with physical security measures
• Employee training on data protection practices

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Call recordings are typically retained for 90 days unless a longer retention period is required by law or contract.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Data portability (receive your data in a structured format)
• Withdraw consent at any time (where processing is based on consent)
• Opt out of marketing communications
• Opt out of SMS messages by replying STOP

To exercise any of these rights, contact us at privacy@aigenievoice.com.

10. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

11. Third-Party Services

Our services integrate with third-party platforms including but not limited to Twilio (for voice and messaging), cloud infrastructure providers, and analytics services. These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

12. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

13. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: